With HelloHelp, you can connect with our customer support team through video, chat, or voice — instantly and effortlessly.
Download the App
Speak face-to-face with a support expert and get real-time assistance using HelloHelp.
Prefer talking? Call our friendly agents directly using HelloHelp and get quick solutions to your problems.
Chat with our support team in real time using HelloHelp for instant solutions to your questions and installation issues.
HelloHelp is a specialized support Mobile App designed for registered customers who require assistance with their internet setup, set top box installation, or TV equipment and connectivity set up. Our platform enables existing registered users to easily connect with our customer support team via video, voice, or chat.
Download the HelloHelp app from the App Store or Google Play.
Enter your mobile number and confirm your identity using a one-time password (OTP).
Choose a support option: Video, Chat, or Call.
Connect instantly with our trained support experts.
HelloHelp app is available for download but support is available only for registered users. If your phone number is not on file, you will be asked to provide your account number to verify your eligibility.
HelloHelp provides assistance with internet setup, set top box installation, TV equipment and connectivity set up, TV equipment and connectivity set up, billing queries, and technical support for registered users*.
No. You must be a verified and active customer. Support is not available for unregistered or expired accounts.
Download the app and contact HelloHelp to confirm the status of your registration.
“Using HelloHelp made installing our internet and TV so easy. The support team was kind and patient.”
“I wasn’t sure how to set up my connection, but HelloHelp walked me through every step — it was easy and reassuring.”
“Being elderly, I appreciated how HelloHelp didn’t rush me. It was truly a lifeline.”
“Thanks to HelloHelp, I got my TV working without needing anyone to come home. Loved it!”
Access support on the go with our mobile app. Available now on Google Play and the App Store.
