Privacy Policy

Effective Date: 29th March 2025

Introduction
IV Support Holdings LLC ("we," "our," or "us") is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our websites or access our mobile and TV applications marketed under the HelloHelp brand (collectively, "Services").

By using our Services, you acknowledge that you have read and agree to the terms of this Privacy Policy. If you do not agree, please discontinue using the Services immediately.

Scope
This Privacy Policy applies to all users of our Services, regardless of their location, and covers all data collection, usage, and storage practices associated with the Services.

Information We Collect

• Personal Information
  We may collect information that identifies you directly, including but not limited to: Full name, Email address, Phone number, Billing and payment details, Account credentials
• Non-Personal Information
  We may collect non-identifiable information such as: IP addresses, Device identifiers, Browser types, Viewing and usage patterns, Geographical location (if enabled)
• Information from Third Parties
  We may also collect information about you from trusted third-party partners, including analytics providers, social media platforms, and payment processors.

How We Use Your Information
We use the collected information to: Provide and manage our Services; Enhance user experience; Communicate with you; Improve functionality; Comply with legal obligations.

Third-Party Services
Our Services may include integrations with third-party platforms. We encourage you to review their privacy policies.

Cookies and Tracking Technologies
We use cookies and similar technologies. You can control cookie settings through your browser or device preferences.

International Data Transfers
Your information may be transferred or stored outside your country. We ensure all transfers comply with applicable laws.

Data Retention
We retain your data only as long as necessary or as required by law.

Your Rights
Depending on your location, you may have the right to access, correct, delete, or request your personal data.

Children’s Privacy
Our Services are not intended for children under 13, and we do not knowingly collect data from them.

Data Security
We implement strong security measures including encryption and access control.

Changes to This Privacy Policy
We may update this Privacy Policy and will notify you of significant changes.

Contact Us
IV Support Holdings LLC
500 W Putnam Avenue, Suite 400, Greenwich, CT 06830
Email: [email protected]
Phone: 203-930-9725